Payment and cancellation

Terms of payment

1.1. Individual, family or couples sessions

A session costs €90 per performed 50min by the psychologist. The psychologist with whom you have an appointment will inform you about the payment method. There are differences here.

• If the psychologist is an employee of the Vrije Universiteit Brussel, the payment is made via Bancontact or Payconiq
• When the psychologist is self-employed, payment by bank transfer, app, or cash is possible. However, this depends on the psychologist, who will inform you about this.

1.2 Trainings

A candidate is admitted to a training if the trainer has reported this by telephone or e-mail. A candidate is registered as soon as he/she confirms by e-mail to BRUCC that he/she will participate in this training. The participant will receive an email with information about the payment method. Payment for a training is done online within a specified period.

1.3. Lectures

One is registered for a lecture from the moment the online payment is in order. Payment must be made at the latest two days before the lecture.

Cancellation conditions

The following cancellation conditions apply as soon as one has registered for a training or lecture.

1.1. Cancellation by the participant

1.1.1. For an individual, family, or couples session

Please reschedule or cancel an appointment at least 24 hours in advance (directly to the consultant via email/telephone) if you cannot attend. If you do not notify or notify us too late, a fee of 45 euros will be charged by invoice. We wish to emphasize that in this case, we cannot draw up a certificate of consultation for you. This means that you are therefore not entitled to reimbursement from the health insurance fund or insurance. In the event of force majeure, such as illness or accident, this can of course be discussed with the consultant.

1.1.2. With a training

§1. Cancellation must always be done in writing by e-mail. The e-mail must be addressed to brucc@vub.be.

§2. Cancellation is only possible free of charge in the event of serious illness or accident of the participant, which jeopardizes full participation in the training. This must be done in writing immediately before the start of the training via email (to be addressed to brucc@vub.be and the trainer). The necessary certificates must be sent by post to:

Brussels University Consultation Center

Faculteit Psychologie en Educatiewetenschappen

Vrije Universiteit Brussel

Pleinlaan 2, 1050 Brussel

After receiving, the certificates are assessed. If these fall under the conditions of a serious accident or serious illness of the participant, the full registration fee already paid will be refunded. Please note: Illness or accident, as a result of which one is only absent for part of the sessions, do not give rise to free cancellation.

§3. Cancellation for any other reason will result in the following arrangement:

• a. If the cancellation is made at least 14 calendar days before the start of the training, no registration fee is due.
• b. If the cancellation is made between 14 and 8 calendar days before the start of the course, 50% of the registration fee is due.
• c. In case of cancellation from 7 calendar days before the start of the course, 100% of the registration fee is due. If the registration fee has not yet been paid, you will receive an invoice by post.

1.1.3. With a lecture

§1. Cancellation must always be done in writing by e-mail. The e-mail must be addressed to brucc@vub.be.

§2. Cancellation is only possible free of charge in the event of illness or accident of the participant. This must be done immediately and in writing before the start of the training by e-mail (to be addressed to brucc@vub.be). The necessary certificates must be sent by post to:

Brussels University Consultation Center

Faculteit Psychologie en Educatiewetenschappen

Vrije Universiteit Brussel

Pleinlaan 2, 1050 Brussel

After receiving, the certificates are assessed. If these fall under the conditions of a serious accident or serious illness of the participant, the full registration fee already paid will be refunded.

§3. Cancellation for any other reason will result in the following arrangement:

• a. If the cancellation is made at least 14 calendar days before the start of the training, no registration fee is due.
• b. If the cancellation is made between 14 and 8 calendar days before the start of the course, 50% of the registration fee is due.
• c. In case of cancellation from 7 calendar days before the start of the course, 100% of the registration fee is due.

If the registration fee has not yet been paid, you will receive an invoice by post.

1.2. Cancellation by BRUCC

§1. The Brussels University Consultation Center reserves the right to cancel an initiative for organizational reasons (e.g. due to too few participants) or to move it completely (e.g. due to illness of the teacher). All participants will be informed of this as soon as possible by e-mail or telephone. In this case, the participants will be refunded the full registration amount, if this has already been paid.

§2. If the Brussels University Consultation Center decides to move a complete training or lecture to another date, each participant can transfer his/her registration or cancel it free of charge, whereby the registration fee will be refunded in full.

§3. If one day in a multi-day training is moved, including illness of the trainer or organizational reasons, no refund of the training will be given.